Your 24/7 AI Phone Team for Shopify & More
From lead capture to ticket resolution, deliver faster responses and higher conversion - in any language.
No coding required.
Hear it in action
how the agent handles a call
Automatic audio transcription
Caller: I need to check an order.
Agent: I'll check for any orders associated with your phone number. Please hold on a moment.
Agent: I found a recent order under the name [redacted]. Could you please confirm some details about the order, such as the shipping address or items ordered?
Caller: I'm picking it up. There's no shipping address. Items ordered are the LaDivine 7482 Long Off the Shoulder Satin Formal Gown and the LaDivine T101 Long Mother of the Bride Sequins Formal Dress.
Agent: Thank you for confirming the details. Yes, I can see that your order is for pick-up and includes the LaDivine T101 Long Mother of the Bride Sequin Formal Dress and the LaDivine 7482 Long Off Shoulder Satin Formal Gown. Is there anything else I can assist you with?
Caller: I want to know if I can pick it up today or if I can speak to an agent about possibly picking it up today.
Agent: Since I can't confirm the exact pick-up time, I'll redirect you to a human agent who can provide more specific information about your order pick-up. Please hold on.
End Call Reason: Redirected to human agent
Services
Featured Services
AI-Powered Order & Policy Assistance
Empower customers to check order statuses, initiate placing an order, query promotions, and receive clear policy information - all through natural voice conversation.
Product Information & Sales Assistance
Deliver instant answers about product availability, features, and pricing-while enabling you to track hot leads and close sales more effectively.
Shipping and Delivery Support
Offer real-time shipment tracking and assist with delivery-related issues, ensuring customers stay informed.
Live Demo
Experience our AI Phone Agent in action
This demo store shows how the CallFlows AI Phone Agent can instantly access any product or order information in your Shopify store. Dial the number below to experience it live. In the demo store, you will be able to:
- Ask about products: details, availability & custom attributes
- Check order status for sample orders
- Query any store policies defined
To explore the store and see the available products and orders, click the button below.
Password required to access the demo store: callflows
Demo Hotline: +1 (775) 981-0001
*Each phone call is limited to 5 minutes for demo purposes.
*Agent Skills are only available for live Shopify store installations.
We welcome your feedback! Please share any thoughts or suggestions through our Contact Form.
How it works
Get live in three simple steps
Install the app
Connect your Shopify store in minutes, free of charge.
Create your agent
Describe your goals and tone. The agent can access your products and policies automatically.
Publish or forward
Start your 14-day free trial. Use the provided number or forward your existing line.
Agent Skills
Pre-built and custom workflows that handle your customers' most common requests
Agent Skills are guided, ready-to-use workflows your AI phone agent follows during a call. They collect the right details from the caller and queue a notification for your team - no changes are made to your Shopify store directly.
Your Shopify store data remains intact. The agent collects details and notifies your team - you stay in full control.
Built-in Skills (Always Available)
Policy-aware Answers
The agent reads your live store policies and pages to answer questions consistently.
Product Browsing
Shoppers can ask about availability, variants and details — hands-free, over the phone.
Order Details Check
Instantly look up order status, tracking information, and delivery details by phone number or order number.
Additional Shopify Skills (Enable as needed, available to all subscription plans)
Refund / Return Request
Collect all required fields (reason, item, contact details, etc.) so your team can act fast.
Exchange
Handle size or color swap requests. The agent gathers all details and notifies your team.
Modify Shipping Address
Update delivery addresses pre-fulfillment. Changes are queued for your approval.
Cancel an Order
Process order cancellation requests with proper verification and team notification.
Place New Order by Phone
Enable phone-based ordering. The agent captures product, quantity, and customer details.
Safe by Design
No automatic store changes. Your policies stay in control; your team receives notifications.
Pricing
Flexible plans for every stage of your business
Basic
$39 / mo
- 100 minutes
- 100 extra minutes during the trial
- Unlimited agent edits
- 2 simultaneous incoming calls
- Order status check
- Products browsing
- Access to store policies, pages, and blog posts
- Call Analytics
- Audio recordings (limits apply)
- Audio transcripts
- $0.19 per additional minute
- Support - response in 24h
Advanced
$119 / mo
- Everything in Basic
- 450 minutes
- 10 simultaneous incoming calls
- Audio recordings (higher limits)
- $0.16 per additional minute
- Monthly performance report included
- Priority support - response in 12h
Pro
$349 / mo
- Everything in Advanced
- 1600 minutes
- 25 simultaneous incoming calls
- Audio recordings (unlimited)
- Sentiment analysis
- $0.14 per additional minute
- Weekly performance report included
- Priority support - response in 4h
Enterprise
Custom
- Custom integrations
- Custom analytics
- Multiple phone numbers
- Priority support - dedicated manager
Coverage
Countries, numbers & languages
Supported countries
- United States, Canada, Mexico, Australia
- Others available on demand
Number provisioning
- We assign a dedicated local number per agent
- Bring your own by forwarding to the agent's number
Languages
- (50+) English, Spanish, French, German and more
- Agent auto-responds in the caller's language
Compare Plans
Quickly review what's included in each subscription
| Features | Basic | Advanced | Pro | Enterprise |
|---|---|---|---|---|
| Included minutes per billing cycle | 100 | 450 | 1600 | Custom |
| Call Analytics | ||||
| Audio Transcripts | ||||
| Audio recordings limits | Limits apply | Much higher limits | Unlimited | Custom |
| Sentiment Analysis | ||||
| Simultaneous Calls | 2 | 10 | 25 | Custom |
| Order Status, Tracking Information & Product Browsing | ||||
| Access to store policies, pages, and blog posts | ||||
| Agent Skills for placing an order, refunds, modifying and cancellation, and more | ||||
| Price per extra minute | $0.19 | $0.16 | $0.14 | Custom |
| Priority support | Within 24h | Within 12h | Within 4h | Dedicated manager |
| Free Trial | 14 days | - | - | - |
Frequently Asked Questions
LEARN MORE ABOUT CALL FLOWS AI
Jena Karlis
Store Owner
Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support
Priya Desai
Head of Customer Experience
We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!
Alex Romero
CEO
The agent is highly customizable, we added all promotions in the Goals configuration and we already see an increase in sales for the items promoted.
Contact
Contact Us