Call Flows AI - AI Phone Support for Shopify

PLAN. LAUNCH. GROW.

Elevate Your Shopify Support With AI-powered Voice Assistants - No Coding Required

Deliver 24/7 multilingual phone support without the need for additional staff

Install Now & Start Your Free Trial
Shopify App - Shopify-native billing
Trusted by growing Shopify brands
Client 1 Client 2 Client 3 Client 4 Client 5


Shopify app logo
4.8/5 Read reviews on Shopify App Store

Hear it in action

how the agent handles a call

Automatic audio transcription

Caller: I need to check an order.

Agent: I'll check for any orders associated with your phone number. Please hold on a moment.

Agent: I found a recent order under the name Rhonda Bean-Apata. Could you please confirm some details about the order, such as the shipping address or items ordered?

Caller: I'm picking it up. There's no shipping address. Items ordered are the LaDivine 7482 Long Off the Shoulder Satin Formal Gown and the LaDivine T101 Long Mother of the Bride Sequins Formal Dress.

Agent: Thank you for confirming the details. Yes, I can see that your order is for pick-up and includes the LaDivine T101 Long Mother of the Bride Sequin Formal Dress and the LaDivine 7482 Long Off Shoulder Satin Formal Gown. Is there anything else I can assist you with?

Caller: I want to know if I can pick it up today or if I can speak to an agent about possibly picking it up today.

Agent: Since I can't confirm the exact pick-up time, I'll redirect you to a human agent who can provide more specific information about your order pick-up. Please hold on.

End Call Reason: Redirected to human agent

Services

Featured Services

AI-Powered Order & Policy Assistance

Empower customers to check order statuses, query promotions, and receive clear policy information - all through natural voice interactions.

Product Information & Sales Assistance

Deliver instant answers about product availability, features, and pricing—while enabling you to track hot leads and close sales more effectively.

Shipping and Delivery Support

Offer real-time shipment tracking and assist with delivery-related issues, ensuring customers stay informed.

Live Demo

Experience our AI Phone Agent in action

This demo store shows how the CallFlows AI Phone Agent can instantly access any product or order information in your Shopify store. Dial the number below to experience it live. In the demo store, you will be able to:

  • Ask about products: details, availability & custom attributes
  • Check order status for sample orders
  • Query any store policies defined

To explore the store and see the available products and orders, click the button below.
Password required to access the demo store: callflows

Demo Hotline: +1 (775) 981-0001

Visit Demo Store

*Each phone call is limited to 5 minutes for demo purposes.

We welcome your feedback! Please share any thoughts or suggestions through our Contact Form.

How it works

Get live in three simple steps

Install the app

Connect your Shopify store in minutes, free of charge.

Create your agent

Describe your goals and tone. The agent can access your products and policies automatically.

Publish or forward

Start your 14-day free trial. Use the provided number or forward your existing line.

Pricing

Flexible plans for every stage of your business

14-day Free Trial

Basic

$29 / mo

  • 100 minutes
  • 100 extra minutes during the trial
  • Unlimited agent edits
  • 2 simultaneous incoming calls
  • Order status check
  • Products browsing
  • Access to store policies, pages, and blog posts
  • Call Analytics
  • Audio recordings (limits apply)
  • Audio transcripts
  • $0.10 per additional minute
  • Support - response in 24h
Start Free Trial

Advanced

$99 / mo

  • Everything in Basic
  • 400 minutes
  • 10 simultaneous incoming calls
  • Audio recordings (higher limits)
  • $0.08 per additional minute
  • Monthly performance report included
  • Priority support - response in 12h
Choose Plan
Best Value

Pro

$299 / mo

  • Everything in Advanced
  • 1600 minutes
  • 25 simultaneous incoming calls
  • Audio recordings (unlimited)
  • Sentiment analysis
  • $0.06 per additional minute
  • Weekly performance report included
  • Priority support - response in 4h
Choose Plan

Enterprise

Custom

  • Custom integrations
  • Custom analytics
  • Multiple phone numbers
  • Priority support - dedicated manager
Get a Quote

Coverage

Countries, numbers & languages

Supported countries
  • United States, Mexico, Belgium, Sweden
  • Czechia, Slovenia, Greece, Cyprus, Finland
  • Romania, Poland, Lithuania, Slovakia
  • Others available on demand
Number provisioning
  • We assign a dedicated local number per agent
  • Bring your own by forwarding to the agent's number
Languages
  • English, Spanish, French, German and more
  • Agent auto-responds in the caller's language

Compare Plans

Quickly review what's included in each subscription

Features Basic Advanced Pro Enterprise
Included minutes per billing cycle 100 400 1600 Custom
Call Analytics
Audio Transcripts
Audio recordings limits Limits apply Much higher limits Unlimited Custom
Sentiment Analysis
Simultaneous Calls 2 10 25 Custom
Order Status & Product Browsing
Access to store policies, pages, and blog posts
Price per extra minute $0.10 $0.08 $0.06 Custom
Priority support Within 24h Within 12h Within 4h Dedicated manager
Free Trial 14 days - - -
Install Now & Start Your Free Trial
Shopify App - Shopify-native billing

Frequently Asked Questions

LEARN MORE ABOUT CALL FLOWS AI

Call Flows AI integrates seamlessly with Shopify's APIs to access real-time order data, product inventory, and customer information, providing accurate, instant responses. The agent can also obtain the latest versions of all your store policies - covering delivery, return policies, data retention, and more.

Yes! We have a live interactive demo that allows you to experience our AI Phone Agent firsthand. Please see our Live Demo section for the demo phone number and a link to our demo Shopify store. You can call and interact with the AI agent to understand its capabilities before installing the app.

Yes - our AI-powered system was specifically designed to handle multiple incoming calls concurrently, ensuring no customer waits on hold. The number of supported simultaneous calls depends on your subscription plan, starting at two concurrent calls.

Call Flows AI's Shopify app is fully integrated with Shopify's subscription billing. All transactions are processed by Shopify using the payment method you select during subscription (including bank transfer, where available). Both the monthly fee and any overages are handled under the same subscription and charged by Shopify.

The AI agent can speak a wide variety of languages. We currently operate in several countries and can guarantee near-perfect voice quality. This enables you to provide localized customer support globally. Moreover, the AI adapts to the language being spoken and attempts to respond in the same language.

If your AI phone agent is unable to resolve an issue, the call is seamlessly forwarded to a human representative, ensuring customer satisfaction.

Setup typically takes less than 15 minutes, with no technical expertise required - just install our Shopify app on your store and follow the onboarding instructions to create your AI phone agent.

Absolutely! Whether you already have a support number or not, when you create an AI phone agent via the app, we automatically assign you a dedicated phone number from the country you select. Once you enable your free trial, you can immediately call that number to test your AI agent. You can choose to publish the provided number or forward your existing support line to it. For more details on forwarding, see Can I still use my existing phone line?

Yes! It's your decision how customers reach you. If you are a well-established store and your customers already know your number, you may prefer to keep it and make the switch to Call Flows AI transparent. Simply forward your original number to the one assigned to your AI agent. Forwarding locally (e.g., US to US, Mexican to Mexican, or EU to EU) typically incurs no or minimal cost - check with your telecom operator for details. Alternatively, you can add the AI agent's number as a second contact option in your store for specific inquiries. The choice is yours!

Currently, only incoming calls are supported. Your AI phone agent cannot originate calls to customers, but we are considering adding this functionality in the future. If you have a specific need or use case, please reach out to us at contact@callflows.ai or via our contact page.

You have full control over your AI agent's behavior and the information it provides. When creating or editing your agent, you can specify in plain text what is and isn't part of its functionality. Configuration fields include goal settings, topics to avoid, and additional information to share. Regardless of your subscription plan, you can edit your agent unlimited times to tailor it to your needs.

Jena Karlis

Store Owner

Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support

Priya Desai

Head of Customer Experience

We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!

Alex Romero

CEO

The agent is highly customizable, we added all promotions in the Goals configuration and we already see an increase in sales for the items promoted.

Contact

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