Shopify + enterprise AI agents • unified portal • integrations
AI phone agents for Shopify and enterprise teams.
Launch fast on Shopify, or deploy enterprise AI agents outside Shopify. You are 10 minutes away from having an active agent.
- Sell and support: handle pre-sales, order questions, and routine customer calls.
- Launch fast: Shopify-native install, billing, and no-code setup.
- Scale cleanly: one operating layer for Shopify stores, enterprise AI agents, and human handoffs.
Shopify-native install, plus enterprise operations for teams with or without Shopify.
What teams get on day one
One AI phone agent for sales and support, with structured outcomes and clean human handoff.
More revenue
Capture intent, qualify shoppers, and recover missed opportunities.
Less call backlog
Resolve routine calls fast, then escalate edge cases with context.
Operator visibility
Review transcripts, outcomes, and coverage in one place.
Trusted in live Shopify stores
Built for Shopify quality, proven with real calls
Merchants use CallFlows AI to handle routine support, capture leads, manage orders, and keep operators in the loop with transcripts and outcomes.
Brands already using it
Used for the call reasons that matter most
Routine support, lead capture, managing orders, and clean escalation into your team.
5.0 / 5.0
Shopify rating
Operator layer
Transcripts, outcomes, review
Order status
Returns
Address updates
Product questions
Lead capture
CRM sync
Ticket creation
Human handoff
Launch on Shopify fast. Add enterprise oversight when call volume grows.
Enterprise Portal
One operations layer for Shopify stores and enterprise AI agents.
For Shopify and beyond
One control plane for voice operations
Run Shopify support lines, standalone enterprise AI agents, or both. Calls, transcripts, outcomes, numbers, and usage stay in one operating view.
Shopify stores
Enterprise AI agents
Unified reporting
Multiple agents
Run several enterprise agents under one account.
Shopify + non-Shopify
Review stores and standalone deployments together.
All call history
One inbox across every covered number and agent.
Usage visibility
Calls, minutes, duration, and coverage across operations.
Transcripts & outcomes
Transcript, end reason, and review state for every call.
API-first integrations
Push outcomes into helpdesk, CRM, and internal systems.
Multiple phone numbers
Use dedicated numbers for each Shopify store, region, or enterprise AI agent while keeping reporting unified in one portal.
Enterprise Portal
Calls
Agents
Usage
All calls
+1 (415) ••• ••12
Shopify store: brand-a
Order lookup • 2m 46s
Order lookup
Positive
+1 (646) ••• ••90
Enterprise agent: Support US
Policy question • Live
Live
+44 ••• ••33
Enterprise agent: Support UK
Affiliate question • 1m 44s
Escalated
Priority
+1 (917) ••• ••48
Shopify store: brand-c
Return request • 4m 09s
Queued
Returns
+1 (213) ••• ••67
Enterprise agent: Billing
Invoice question • 2m 18s
Resolved
Low effort
+49 ••• ••82
Enterprise agent: EU Support
Address update • 3m 27s
Completed
Verified
+1 (646) ••• ••90
Shopify store: brand-a
Policy question • 2m 18s
Resolved
Neutral
+1 (646) ••• ••90
Enterprise agent: Support US
Order lookup • 3m 05s
Resolved
Positive
+1 (646) ••• ••90
Shopify store: brand-b
Phone order • 7m 25s
Submitted
Very positive
Conversation view
Caller
I'm looking for my order.
AI agent
I found your order with ID 4821 and the latest info from USPS is that it's scheduled for delivery tomorrow. The latest update was 32 minutes ago.
Caller
Can I add an item to my order or it's too late?
AI agent
Since the order is already shipped, you can't add any more items to it. What I can help you with is placing a new order right now and it will be shipped to you within the next 2 business days.
Caller
Great, so lets just duplicate my existing order, I need 2 of those.
AI agent
Should we ship it to the same address and same payment method?
Caller
Yes, please.
AI agent
I have successfully submitted the order and it will be shipped to you within the next 2 business days.
Caller
Thanks, that's all.
Outcome
Order found
Sentiment
Positive
Shopify: launch fast
Install quickly. Resolve calls. Escalate cleanly.
Install in minutes, answer routine calls using your own store data, then scale the same setup into the Enterprise Portal when operations get bigger.
Agent skills
Guided workflows collect the right details and route clean handoffs to your team. They do not change Shopify records automatically.
Refund / return request
Collect order details and reason, then route a clean handoff to your team.
Exchange
Capture the swap request and replacement details so humans can act fast.
Modify shipping address
If unfulfilled, collect corrected address info and create the right follow-up.
Cancel an order
Check status, capture the reason, and route a safe cancellation request.
Place new orders by phone
Capture product options and contact details so your team can complete the order quickly.
Orders & shipping
Order status, delivery questions, policy clarifications.
Products & availability
Variants, pricing, inventory, and product questions.
Policies & content
Returns, warranty, store pages, and knowledge base answers.
Escalation with context
Transfer to humans with a clean summary of what happened.
Operations snapshot
How leaders track voice operations
Illustrative view across Shopify stores and enterprise AI agents.
Calls in view
1,284
sample 7-day window
Human handoffs
214
with transcript + end reason
Minutes used
3,942
sample 30-day usage
Unique callers
867
distinct people reached
Covered stores
5
linked into one review surface
Enterprise agents
4
running outside Shopify
Avg call duration
3m 04s
across answered calls
Active numbers
12
across stores + enterprise AI agents
One view for calls across multiple Shopify stores and enterprise AI agents — with transcripts, outcomes, usage, and call-level context.
Integrations that keep calls actionable
Send outcomes into the systems your team already uses.
Common integration targets
The systems enterprise teams connect first
Zendesk
HubSpot
Salesforce
Intercom
ServiceNow
Freshdesk
Jira Service Mgmt
Slack
These are the systems teams ask for most often. If your stack is proprietary, we can connect through API.
What this unlocks
Concrete enterprise use-cases
Helpdesk ticket creation
Create a ticket with transcript + summary + call outcome.
Example: Zendesk, Freshdesk, Jira Service Mgmt
CRM lead capture
Create/update a contact, log intent, route to sales.
Example: HubSpot, Salesforce
Human handoff
Escalate with context so humans don’t restart the call.
Example: Intercom, internal queues
Real-time alerts
Notify the right team when specific call outcomes happen.
Example: Slack, ServiceNow
Enterprise API access
Secure API access to call history, live call status, transcript history, and outcomes.
API-first option (for proprietary platforms)
Custom REST integrations with standard authentication, tailored to your systems and rollout scope.
Note: Integration depth depends on your systems. Enterprise API access is available now, and connector rollout can be scoped as needed.
Live demo
Call it. Test real answers. Hear how the agent responds.
Live hotline
Call the demo agent now
Ask about products, orders, and policies, based on the information in the demo store.
Demo store password: callflows · Each demo phone call is limited to 5 minutes.
Try order lookup
“I'm looking for my order.”
Try placing an order
Can I order an item?”
Try returns
“I want to exchange for a different size.”
What callers notice
Fast answers
Real-time answers from products, policies, and order data.
Precise order lookup
Specific order details, delivery status, and carrier information.
Handoff clearance
If needed, the caller gets a smooth redirection. (disabled for demo)
For teams evaluating rollout
What your team unlocks after install
Transcript review
Every production call can include transcript, summary, and end reason.
Statistics
Get insights into your agent's performance.
Customer insights
Get insights into your customers' needs and preferences.
Listen to a real call
A short recording that demonstrates the agent’s voice experience and call flow.
The agent fetches answers in real time from your Shopify store — or from the systems you connect in Enterprise.
Post-call transcript example
I need to check an order.
Let me check that for you.
I found an order with ID ABB-57436 associated with your phone number. There is a USPS tracking number but the order is not yet shipped. According to our shipping policy, the order will be shipped within the next 2 business days.
Perfect, thanks.
You're welcome. If you want need any more information, please let me know.
Outcome: Order found and delivery status confirmed
Transcripts are generated automatically and may contain minor transcription errors.
Enterprise access
Tell us what you run and what AI should handle.
Request access
We’ll map the fastest path to production
- Shopify stores and enterprise AI agents under one enterprise account
- All call history in one place across stores, agents, and numbers
- Usage visibility across linked numbers and covered operations
- Enterprise API access for call history, live-call status, transcript history, and outcomes
Shopify stores, standalone enterprise AI agents, or both. Tell us what the agent should handle, when it should escalate, and what systems should be updated.
Send one message
Tell us your use case
Use the Contact form below and choose Enterprise: request access. We’ll respond with the best rollout path for Shopify, enterprise AI agents, or both.
Your stack
Helpdesk, CRM, internal tools, custom platform.
Call outcomes
What “resolved” means, when to escalate, what to update.
What to include
Top call reasons, volumes (rough), and any compliance constraints.
Pricing
Flexible plans — plus Enterprise for custom needs
14-day Free Trial
Basic
$39 / mo
- 100 minutes
- 100 extra minutes during the trial
- Unlimited agent edits
- 2 simultaneous incoming calls
- Order status check
- Products browsing
- Access to store policies, pages, and blog posts
- Call Analytics
- Audio recordings (limits apply)
- Audio transcripts
- $0.19 per additional minute
- Support - response in 24h
Advanced
$119 / mo
- Everything in Basic
- 450 minutes
- 10 simultaneous incoming calls
- Audio recordings (higher limits)
- $0.16 per additional minute
- Monthly performance report included
- Priority support - response in 12h
Best Value
Pro
$349 / mo
- Everything in Advanced
- 1600 minutes
- 25 simultaneous incoming calls
- Audio recordings (unlimited)
- Sentiment analysis
- $0.14 per additional minute
- Weekly performance report included
- Priority support - response in 4h
Enterprise
Custom
- Enterprise API access
- API-first integrations
- Unified call review across covered agents/stores
- Multiple phone numbers (per store & per enterprise agent)
- Priority support - dedicated manager
Case studies & deep dives
Explore the guides and articles teams use to evaluate Shopify rollout, enterprise operations, and ROI.
Launch fast on Shopify
See the questions teams usually ask first - common call flows, rollout speed, and how the agent handles real store questions.
Explore Shopify resourcesOperate across stores and enterprise AI agents
Read more about the Enterprise Portal, multi-number oversight, and how teams run Shopify and non-Shopify deployments together.
Explore enterprise resourcesMeasure what actually matters
Review resolution definitions, ROI math, and the reporting frameworks teams use to compare vendors honestly.
Explore metrics resourcesFrequently Asked Questions
Answers for Shopify teams and enterprise operators
No. Shopify is the fastest path to value (self-serve install), but our Enterprise Portal and enterprise agents are standalone.
If you're not on Shopify, you can still run agents by connecting your systems.
Success rate only makes sense with clear definitions. We recommend reporting a full breakdown (resolved, redirected, hang-up, voicemail/no-conversation)
and keeping a strict metric that includes hang-ups. For the full framework, see our post
How AI phone agent success rate should be measured.
Yes. The Enterprise Portal is designed for multi-store operations: call history, transcripts, outcomes, and usage visibility in one place — while keeping store contexts intact.
Yes — multiple numbers per Shopify store and multiple numbers per enterprise agent.
In Enterprise, all numbers roll up into unified reporting so operators and leaders can review outcomes without switching contexts.
The call is escalated to a human with context: transcript, summary, and an end reason. This prevents “start over” handoffs and makes reviewable operations possible.
Common patterns include helpdesk ticket creation, CRM updates, and real-time alerts. We can connect into popular enterprise systems, and we support API-based integrations for proprietary platforms.
Yes. Enterprise customers can get secure API access to call history, live-call status, transcript history, and outcomes for covered enterprise agents and stores. This is useful for BI, QA, CRM, and internal tooling.
Yes. Calls can include recordings, transcripts, and outcomes so your team can review what happened and continuously improve workflows.
Typically minutes: install the app, connect your phone number, and the agent starts answering using your store’s products, policies, and content.
Not by default. Most teams start fast. A scoped plan is only needed for deeply proprietary integrations or unusual workflows.
Shopify installs use Shopify-native billing. Enterprise plans use standard credit-card billing with invoicing options depending on your needs.
Yes. When the required order and tracking data is available through Shopify or your connected systems, the agent can read precise carrier updates such as USPS tracking status, latest scan location, and estimated delivery window.
Sentiment analysis is included on Pro and Enterprise plans.
Contact
Questions, enterprise access, or integrations
Send us a message
We reply quickly.